Troubleshooting receiver issues

This section describes some possible receiver issues, possible causes, and how to solve them. Please read this section before you contact Technical Support.

The receiver does not turn on

Possible cause

Solution

External power is too low.

Check the charge on the external power supply, and check the fuse if applicable. If required, replace the battery.

Internal power is too low.

Do the following:

  • Check the charge on the internal batteries and replace if required.

  • Ensure battery contacts are clean.

External power is not properly connected.

Do the following:

  • Check that the Lemo connection is seated properly.

  • Check for broken or bent pins in the connector.

Faulty external power cable.

Do the following:

  • Try a different cable.

  • Check pinouts with multimeter to ensure internal wiring is intact.

The receiver is not tracking any satellites

Possible cause Solution

The GNSS antenna does not have clear line of sight to the sky.

Ensure that the antenna has a clear line of sight.

The receiver is not responding

Possible cause Solution

The receiver needs a soft reset.

Turn off the receiver and then turn it back on again.

For more information, see Button and LED operations

The receiver needs a full reset.

Press the Power button for 30 seconds.

For more information, see Button and LED operations