Wireless connectivity issues

Wi-Fi speed is slow

• Your network is running slow for all devices.

  You should first check to see whether your network is slow on another device. Can you connect to your wireless network and browse the web at normal speeds from another device? Try running a Network Speed Test to ensure your internet connection is functioning normally.

• Your Wi-Fi signal is weak.

  Look at the Wireless network icon in the taskbar.

  This icon shows your current signal strength. If the icon is partially dimmed, move your device closer to your wireless router to see if the signal improves. If your router is broadcasting on both a 2.4 GHz and 5 GHz frequency, try connecting to a different frequency. In general, a network operating on the 5 GHz frequency will be faster and less susceptible to interference, but will have a shorter range than a 2.4 GHz network.

Wi-Fi is not connected

• There is no Wi-Fi connectivity.

  Make sure that the tablet is not in Airplane mode; Airplane mode must be OFF in the operating system. See Airplane mode.