Power and battery issues

Battery will not charge

  • The battery is overheated, or too cold.

    The battery will charge between 0 °C and +45 °C (+32 °F and +113 °F). If you have been using or storing the battery and/or device in a particularly hot or cold environment, the battery may be outside the safe charging temperature range. Sensors in the battery will prevent the battery from charging until its temperature returns to a normal level.

  • The battery is not installed correctly.

    If the battery is not installed correctly in the device or the battery charger, it may not have a proper connection and will not charge.

  • The battery terminals are dirty or corroded.

    If the terminals of the battery are dirty or corroded, it may not have a proper connection and will not charge.

Device will not start up

  • The battery pack does not have enough charge to power the device.

  • The battery is not correctly installed.

    The device may not be receiving power from the battery if it is not installed properly. Remove the battery, then replace it, pressing down on both corners until it clicks into place. See Removing and inserting battery packs.

Device suddenly turns off during use

  • Make sure you are not accidentally pressing the Power button.

    The Power button is located on the lower front left of the device. Make sure that while gripping the device that you are not accidentally pressing the Power button and suspending the unit.

  • The device may have run out of power and gone into critical suspend mode.

    If your battery charge level gets too low, the device will automatically go into a hibernate mode to prevent loss of data. If the battery charge is too low, connect the device to external power.

    If you regularly run out of battery power while in the field, consider carrying a spare battery with you. The device supports hot-swapping of the battery, which means that the device will keep running for up to two minutes while you remove the battery pack and replace it with another.

Device shuts down when hot-swapping the battery

  • Hot-swap battery is not sufficiently charged.

    The hot-swap back-up battery allows you to change the main device battery pack for a charged one without shutting the device down. To function correctly, the hot-swap battery must have at least 90 minutes of charging time before it can work properly. If you attempt multiple hot-swaps without allowing the back-up battery to recharge, your device may shut down when the battery pack is removed