Program freezes on dual monitors - Troubleshooting

Symptom

The program appears to "freeze" (no activity) when you float a pane or try to open a dialog when using two monitors.

 

Possible Cause

The pane or dialog might appear out of either monitor’s visible range. It will be located off of the primary monitor in the space opposite the secondary monitor, causing the program to appear "frozen."

Solution

To reach the dialog or pane, hover your cursor over application icon in the Windows Task Bar, right-click the pop-up thumbnail, and select Move. Then, press the appropriate Arrow key to move the dialog into your primary monitor’s visible range.