Getting support

If you contact your Trimble Distributor or Trimble support, they may ask you to provide the following information:

  • The serial number of the DA2

  • The DA2 firmware version installed on the DA2

  • The diagnostic log file from Trimble Mobile Manager

The DA2 serial number is printed on the label on the base of the DA2 receiver.

You can confirm the firmware version installed on your DA2 receiver using the Trimble Mobile Manager app.

If you do not have this app, use the links below to download the app and install it to your Android or iOS device:

To check the software version installed on your DA2:

  1. Power on the DA2 and connect to it from your device Bluetooth settings screen.

  2. Launch the Mobile Manager app.

  3. In Mobile Manager, select your DA2 receiver as the Position Source.

  4. Connect the Mobile Manager app to the DA2 using the Position Source switch in the Mobile Manager Home screen.

  5. Open the Position Source screen to view the software version.

To check for software updates and to update the software, see Updating the DA2 firmware.

To help Trimble Support troubleshoot any DA2 issues, Trimble Mobile Manager can capture diagnostic data. This data doesn’t personally identify you, but may include location information.

To download the diagnostic log file from your phone or tablet:

  1. Launch the Mobile Manager app.

  2. In Mobile Manager, select About and then tap Send Log File.

Follow the on-screen instructions to send the log file. You may need to have an email account set up on your device. If you do not have an email account set up on your mobile phone, use your device’s File Manager application to navigate to the Trimble Mobile Manager folder and find the file or files named TMM_Log. Copy the files or share them using any of the file sharing tools supported on your device.