FAQs

Why can I see projects that I haven't created in Trimble Sync Manager?

As well as showing all projects that you have created in Trimble Sync Manager, the Projects screen shows projects that other people may have created and shared with you in Trimble Sync Manager or in Trimble Connect.

Can I create a new project in Trimble Connect Web?

No, to maintain the correct relationship and file structure between Trimble Access and Trimble Sync Manager, you must create projects and jobs using the Trimble Sync Manager desktop application.

Can I create a new project on the controller and upload it to the cloud?

Yes, you can create new projects and upload them using Trimble Access version 2020.20 and later.

Can I create a new job on the controller and upload it to the cloud?

Yes, as long as the project resides in the cloud you can create new jobs in that project in Trimble Access version 2021.10 and later, and then upload them to the cloud. For more information, visit the Trimble Access Help.

What happens if I delete a project?

You can delete a project in Trimble Sync Manager by clicking the trash can icon on the project tile in the Projects screen. You can select whether to Leave the project, which removes you from the list of team members for the project and removes the project from your list, or to Delete the project, which deletes the project from the server and removes it from everyone's project list. Deleting a project cannot be undone.

Can I copy a job?

To copy all the configured job properties including attached files, in the Project overview screen click for the job and select New job from this job.

To copy all the configured job properties excluding attached files, in the Project overview screen click for the job and select Save as template.

Trimble Sync Manager warns the project was not uploaded correctly. What should I do?

If the message "There was an unexpected problem uploading your Project to Connect. Please consult Sync Manager FAQs to address this issue" appears when you are creating a project, it can indicate there was a network issue during upload of the project to the cloud that has resulted in duplicate projects, where one project is in the cloud and a different version of the project is stored locally.

To resolve the issue, close Trimble Sync Manager and in Windows Explorer delete the following folder from your computer: C:\Users\<USER>\AppData\Local\Trimble\Trimble Sync Manager\. Then restart Trimble Sync Manager and download the project from the cloud.

How do I send RXL road files with a job?

You can export RXL files from Trimble Business Center in the usual way and then attach them to the job in Trimble Sync Manager.

Can I link a .job file to a job in Trimble Sync Manager?

You can attach a .job file from any version of the Trimble Access software to a job. If required, the file is automatically converted to the latest file format supported in Trimble Access.

Why is Trimble Sync Manager reporting it cannot find a linked file?

When you are creating a job, a red link icon indicates if a referenced file cannot be located on the PC or in the cloud. If you attempt to create the job the software warns that it cannot create the job because the file is missing. This may occur when, for example, a file referenced in a template has been moved from its original location. In the job screen, click on the file name to search for the file, or click the link to unlink the file so that you can create the job without it. If the link is in a job template, remember to update the job template with the new location of the file or with an updated file.

Why don't my project reference geoid files appear in the list of project files for the job?

Geoid files you have added to the Reference files tab of the project appear in the project files list of the job only if they are relevant for the coordinate system definition for the job.

Why do my points appear different when viewing a CSV file exported from Trimble Business Center and a CSV file sent using Send to Sync?

When you click Send to Sync in Trimble Business Center, the software uses the coordinate display order configured in the Trimble Business Center project properties, whereas when you export the CSV file from Trimble Business Center using the Export Format Editor, you can select the order of the coordinates. This information is carried through to the Trimble Access job to ensure that the order remains correct.

Send to Sync also outputs a greater number of decimal places than the Export Format Editor.

Why am I unable to synchronize data in Trimble Access?

A Trimble Access software user who is signed in to Trimble Connect on the controller may not be able to sync data with the cloud for the following reasons:

• The user is not assigned to the job or project

  A team member must be assigned to the job to be able to work on it.

  To hide jobs which the signed in user is not assigned to, select the Restricted Job visibility check box. See Managing team members.

  If the same device is shared between different users occasionally it may be possible to see a project that is assigned to the person who was previously signed in, but it is not assigned to the currently signed in person. We hope to improve this behavior in the future.

• The user does not have a Connect Business subscription

  Field users who are using a controller that has a Trimble Access perpetual license must be assigned a Connect Business subscription. To do this, sign in to the Trimble License Manager web app as your organization's License Administrator and assign the appropriate users. For more information, see Upgrading to a Trimble Connect Business subscription license.

• Unable to use project due to folder or file permissions

  It is not possible to set folder and file permissions in Trimble Sync Manager.

  However, permissions can be set for folders and files in Trimble Connect Web. The three permission states are Full Access, No Access, Read Only Access. To address this issue, you must sign in to Trimble Connect Web.

  If the project administrator is not aware of setting permissions then it is unlikely to be the cause.

How do I know if I am using the latest version of Trimble Sync Manager?

Most of the time, Trimble Sync Manager checks for updates each time it is run and updates itself automatically. Occasionally the software is unable to update itself and it must be manually upgraded. To check if you are using the latest version, click the Settings icon at the top right of the Trimble Sync Manager window and compare the Version number shown in the footer of the Trimble Sync Manager Help.

How do I manually upgrade my version of Trimble Sync Manager?

To manually upgrade Trimble Sync Manager, remove the existing version from your computer using the Windows Add or remove programs function. Download the latest version of Trimble Sync Manager from here. To install the latest version, click the downloaded installation file.

Is Trimble Sync Manager available in my local language?

For this version, Trimble Sync Manager is available only in English.

Can I use Trimble Sync Manager with Trimble Access 2017.xx?

Trimble Access 2017.xx uses a different folder/file structure to Trimble Access 2018.00 and later. You can use Trimble Sync Manager to send projects and jobs only to controllers that are running Trimble Access 2021.10 or later.

How do I check which version of Trimble Sync Manager I have installed?

Click the Settings icon at the top of the Trimble Sync Manager window. The Settings dialog shows the version number for the currently installed version.

How can I access Trimble Sync Manager through my organization's firewall?

The Trimble Sync Manager system makes calls to cloud servers so certain addresses need to be allowed in an environment where stronger firewall restrictions have been placed. If you are experiencing connectivity issues, request from your IT team that the following domains are allowed through the company firewall on HTTPS Port 443.

Two lists of domains are provided, allowing companies to choose which level to open their firewall at.

Second level domain identification:

• *.trimble.com

Or Third level domain identification

• app.connect.trimble.com
• connect.trimble.com
• identity.trimble.com
• api.trimble.com