Troubleshooting

Occasionally Trimble Sync Manager can get confused when maintaining the information between what is shown in the Trimble Sync Manager application and what is in the cloud. This can look like the application is hanging or no data is showing.

When this happens, Trimble recommends that you clear any Trimble Sync Manager cached data and restart Trimble Sync Manager.

To clear the Trimble Sync Manager cache:

1. Exit the Trimble Sync Manager service from the task bar.

2. If automatic download or proxy settings are in use, copy this file before you delete the directories in step 3:

   • C:\Users\<USER>\AppData\Local\Trimble\Trimble Sync Manager\Connect\..........\configuration.json

3. Delete the following directories:

   • C:\Users\<USER>\AppData\Local\Trimble\Trimble Sync Manager

   • C:\Users\<USER>\AppData\Local\Trimble\TrimbleSyncManager.exe_StrongName_....\

4. Restart Trimble Sync Manager.

5. If you copied the configuration.json file (step 2), replace it once you have restarted Trimble Sync Manager.