Empower module issues

My field software doesn’t recognize my Empower module

• Check module contacts and attachment

  It is possible the contacts between the module and the device are dirty, or that the module is not attached correctly. Ensure that the module contacts are clean and that the screws are tightened correctly.

• Your field software is not configured to communicate with the Empower module

  Check that your field software supports the Empower module directly and that the field software is configured to talk to the Empower module directly or through the correct COM port.

The Empower Hub doesn’t show my module

• Check module contacts and attachment.

  It is possible the contacts between the module and the device are dirty, or that the module is not attached correctly. Ensure that the module contacts are clean and that the screws are tightened correctly.

• Make sure the module is powered on using the toggle switch in the Empower Hub app.

Refer to the Trimble Empower modules documentation for more information.