Performance issues

Device is running slowly, restarts or crashes frequently

If your device is running slowly, keeps rebooting itself, or crashing without restarting, one of the steps below may fix the issue. After following the steps for each recommended solution, check whether it fixed your issue.

Check for Android updates

System updates can bring improvements that may fix your issue. To check for and install system updates:

1. Tap to open the Settings app.

2. Scroll to the bottom and tap System update. The update status displays.

3. Follow any on-screen instructions.

Check storage and free up space

You may experience issues if the device's internal storage is full or almost full. The device can start having issues when less than 10% of storage is free.

To check how much storage the device has:

1. Tap to open the Settings app.

2. Tap Storage to see how much storage is available.

To free up space that the device needs to work properly, remove unnecessary files and clear cached data.

Check for app updates

App updates can bring improvements that may fix your issue. To see and get updates for your apps:

1. Open Google Play.

2. At the top left, tap .

3. Tap My apps & games.

4. Apps with available updates are labeled Update. If an update is available, tap the app Update. If multiple updates are available, tap Update all.

Close apps that you are not using

Normally, you don't need to close apps; Android automatically manages the memory that apps use. But to completely shut down an app, including any background services that it may be using:

1. Tap to open the Settings app.

2. Tap Apps & notifications then if required tap to expand the list of all apps.

3. Tap the app that you want to close then tap Force stop.

4. Tap Force stop.

Check if an app is causing the issue

The issue may be caused by an app that you downloaded. To see whether a downloaded app is causing the issue, you can reboot your device in safe mode. Safe mode temporarily disables all downloaded apps.

1. To reboot the device in safe mode and temporarily disable all downloaded apps, follow the steps to turn on safe mode.

2. Once in safe mode, wait to see if the problem goes away.

   • If the issue isn't resolved in safe mode, a downloaded app is most likely not causing the issue. Restart the device and try other troubleshooting solutions. Restart the device and try other troubleshooting solutions.

   • If the issue is resolved in safe mode, a downloaded app is most likely causing the issue. To find out which app it is:

     1. Restart the device to exit safe mode.

     2. One by one, uninstall recently downloaded apps. After each removal, restart the device and check if the issue is resolved.

     3. When you have identified and removed the app that was causing the problem, you can reinstall the other apps that you removed.