Performance issues

Device is running slowly

• Operating system updates may be installing.

  The Windows operating system may have automatically downloaded software or operating system updates, and is installing these in the background. While these updates are being installed, system performance may be reduced, or wireless connectivity speed may appear to be slower than normal.

• You may have too many background applications running.

  Some programs start automatically and run in the background. You can disable these programs at startup to improve Windows startup time and overall system performance.

• You may have malware or a virus.

  A virus or other malicious software could cause your device to run slowly. Check whether your device has a virus by using Windows Defender, which is included with Windows, or refer to the documentation for your third-party antivirus software.

• Check your wireless network speed.

  If the apps you are using are connecting to the internet, a poor network connection may be causing them to run slowly. For detailed information on checking your network, see Wi-Fi speed is slow.

• Check for low disk space.

  You may be able to improve performance if you free up some disk space on your device. Disk Cleanup can delete temporary and system files, empty the Recycle bin, and remove apps and data that you no longer need.

• Your device may have overheated.

  If you are using your device in a hot environment and/or are using a processor or memory-intensive, your device may have become too hot. Move your device to a cooler spot, wait five minutes, and see if it runs faster.