If you are unable to upload or download data

This topic provides some suggested fixes if you are unable to upload or download data for all or only some cloud projects and jobs.

If the issue affects all cloud projects

Make sure you are signed in.

If the Sign in icon above the Projects list or the Jobs list is gray, you are signed out. Tap the icon to sign in.
Check that you have an internet connection by opening your web browser and visiting a site that is frequently updated, for example a news site.

To set up an internet connection, see Internet connection setup.
If you are using a Trimble Access subscription, make sure the subscription has not expired.

To check the subscription expiry, tap and select About.
If you are using Trimble Access with a perpetual license, make sure the controller has a current Software Maintenance Agreement.

To check the current Software Maintenance Agreement status, tap and select About. The expiry date of the Software Maintenance Agreement is shown in the Software maintenance expiry field.

The project was created on the controller and has not yet been uploaded to the cloud. Tap and then tap Settings and tap Upload. See Uploading a local project to the cloud.
If you cannot view jobs that you are expecting to see or if you cannot sync data to some jobs, you may not be assigned to the job.

Contact the project administrator to make sure you are assigned to the job.
Make sure you are using a Trimble Connect Business subscription, rather than a Trimble Connect Personal subscription.

A Trimble Connect Business subscription allows you to create more projects and synchronize data with more projects than a Trimble Connect Personal subscription. To check your subscription type, tap and select About. If you have a Trimble Connect Personal subscription you may have exceeded the number of projects you can create. Ask your organization's License Administrator to assign a Trimble Connect Business subscription to you using the Trimble License Manager web app.