The Virtual Warehouse Help

The Virtual Warehouse is a web-based tool that provides Trimble Distributors with a flexible way to manage perpetual licenses for the delivery of supported hardware products, field software, and office software, and subscription services. It also enabled you to track the quantities of supported products ordered by anyone in your organization.

Use the Virtual Warehouse to:

  • track stock levels for supported items purchased in the Trimble Store
  • prepare a hardware device for delivery to the customer
  • add Protection Plans for hardware devices or software
  • add modules or seats and generate product keys for office software
  • complete subscription transactions for customers

If you have a large number of items shown, filter or sort items to more easily find a specific item. To hide all items that are not related to a single purchase order or sales order number, and automatically apply that number when you select an item, create a global filter. See To filter items.

Under Perpetual Licenses, use the Assign/Upgrade tab to assign the required receiver configuration bundles or software and modules to the appropriate hardware item. The items can then be installed to the receiver or controller using Trimble Installation Manager.

You can also use the Assign/Upgrade tab to create Key IDs for Trimble Business Center, RealWorks, or GuidEx Manager Network licenses, or to add existing Key IDs to the Virtual Warehouse. Assign the required software edition, modules, and Protection Plans to the Key ID and then use Virtual Warehouse to generate the product key and send it to the customer.

For more information, see Configuring Perpetual Licenses .

Under Subscriptions, in the Assign/Renew tab you can:

  • Assign or extend subscriptions for your customers. The customer then completes the tasks required to activate the subscription using Trimble License Manager.
  • Cancel subscriptions for your customers.
  • Transfer a subscription license from one customer Entitlement Administrator (email address) to another, whether the subscription has been activated or not.
  • Align subscription dates to reduce the need to manage renewals and bill customers on different dates.

For more information, see Subscriptions.

When you purchased supported devices and the items that can be installed on those devices from the Trimble Store, they appear automatically in the Available Stock panel in the Assign/Upgrade tab under Perpetual Licenses.

Purchased subscription items appear automatically in the Stock panel in the Assign/Renew tab under Subscriptions.

If your organization purchases all items in the Trimble Store through one account then the Virtual Warehouse shows all items ordered by your organization. If your organization uses more than one account, you will need to switch accounts to view items purchased using a different account.

Once the order is Closed, it typically takes up to 4 hours for items to appear in the Virtual Warehouse. Occasionally, it may take up to 28 hours for items to appear.

If you cannot see all of the items you expect in the Virtual Warehouse, see Why can't I see all my items?