To transfer the configuration from a returned receiver

If a receiver has been approved by Trimble Technical Support as a Return Merchandise Authorization (RMA) device, you can transfer the returned receiver's configuration to a replacement receiver that is in stock in Virtual Warehouse, speeding up the replacement process for the customer on equipment that has failed.

Once the Advance Device Replacement (ADR) order has been processed, the receiver being returned is flagged as a RMA device and its configuration is relinquished from the serial number.

You can then transfer the relinquished configuration to the replacement receiver to send to the customer. The receiver must not have any other configuration already assigned to it.

  1. In the Hardware Variants panel, select the serial number of the receiver you want to transfer the configuration to.
  2. Click next to the device serial number.
  3. Enter the serial number of the receiver that has been returned and that the configuration has been relinquished from. Click OK.
  4. A confirmation dialog appears showing the configuration and options that are being transferred. If correct, click OK.

The new device selected will have all of the transferred configuration and options assigned and can be activated in Installation Manager.

Once the factory warranty is activated, the product records are registered in MTP.

To request a transfer of any Protection Plans previously assigned to the returned device, contact Warranty_Options@trimble.com.

The receiver that is shipped on the ADR order will not have any configuration assigned to it, and the factory warranty for the hardware and firmware will not be activated.

When a product is returned and the replacement is shipped, the configuration and options that were assigned to the returned device are automatically relinquished. This is also the case for licenses that are allowed to be relinquished (for example, Trimble Access, Trimble Siteworks); these are not transferred to the replacement device but are moved to a relinquished state. You can relinquish a license using Installation Manager. Once a license is relinquished, you can reassign it using the transfer functionality in Virtual Warehouse.